Last updated: October 30, 2026
This policy covers DDH Premium and DDH Elite memberships bought on data-driven-hockey.com. Memberships bought through Patreon follow Patreon’s refund rules.
Cancelling
- You can cancel anytime from your account page (Manage billing).
- When you cancel, your membership stays active until the end of the month or year you’ve already paid for, then stops. You won’t be charged again.
Free trials
- Where a free trial is offered, it's one per person.
- Cancel before the trial ends and you won’t be charged anything. Otherwise your first payment is taken when the trial ends.
Refunds
- Payments aren’t refunded for partly used months or years: cancelling stops the next renewal, and you keep access until the end of the period you paid for.
- Mistakes are always refunded: a double charge, a charge after you cancelled, or a renewal you couldn’t use because of a problem on my side. Email me within 30 days of the charge.
- Yearly memberships: if you didn’t mean to renew, email me within 14 days of the renewal and I’ll refund it.
- Where your local consumer law gives you a right to a refund or to cancel, that right applies.
Refunds go back to the original payment method and usually show up within 5 to 10 business days. Payments are processed by Stripe, which may also handle a refund request directly.
Failed payments
If a renewal payment fails, your access continues for 7 days while the payment is retried. If it still doesn’t go through, the membership ends; you can join again anytime.
Contact
Refund questions: datadrivenhockey@gmail.com (please include the email on your account).